BT named worst customer service provider - SatChat ™ Satellite & Entertainment Forum

cockroach · 07-03-2009, 11:41 PM

A survey of 5,000 people revealed that BT had the worst customer service in the UK. The complaints against the company were numerous and ranged from products to service to rude customer service staff.

cholesterol · 07-05-2009, 05:50 PM

I heard that BT was twice as bad as the second company on the list, British Gas.

amber · 07-05-2009, 06:27 PM

Yup, OnePoll.com, the research firm behind the survey said that BT was far worse than BT.

KrisyaKeno · 07-05-2009, 07:34 PM

Sky, Virgin Media and Vodfone are also in the list. Seems like lots of telecoms are on it

eMo · 07-06-2009, 04:25 AM

Others on the list are HSBC, AOL, Barclays, O2 and HMRC.

rosaasor · 07-06-2009, 08:49 AM

Am surprised HSBC is on the list, I've had great experience with them. But then again, I've only called them to activate a pre-approved card.

rosaasor · 07-06-2009, 08:49 AM

To be fair to the companies on the list, people are turned off by the automated systems which makes it take longer to get a live person on the phone.

NuRsInGaIde · 07-06-2009, 09:55 AM

Well, but the next big pet peeve was to have to be passed around and repeat yourself so many times. this is something that most companies can remedy just by training their staff well enough to know all aspects of business or to know where to forward a call

Topher · 07-06-2009, 10:10 AM

The study also found that English proficiency is a must for call centers and courtesy should be observed. Customers need to talk to somebody who can understand them and who they can understand.

PedroChatter · 07-06-2009, 12:17 PM

BT is far worse because not only do they have rude staff, but you also have to wait so long before your call gets answered, if at all!

07-03-2009, 11:41 PM	#1 (permalink)
cockroach Senior Member Join Date: Nov 2008 Posts: 509	BT named worst customer service provider A survey of 5,000 people revealed that BT had the worst customer service in the UK. The complaints against the company were numerous and ranged from products to service to rude customer service staff.

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07-05-2009, 05:50 PM	#2 (permalink)
cholesterol Senior Member Join Date: Nov 2008 Posts: 432	I heard that BT was twice as bad as the second company on the list, British Gas.

07-05-2009, 06:27 PM	#3 (permalink)
amber Senior Member Join Date: Dec 2008 Posts: 421	Yup, OnePoll.com, the research firm behind the survey said that BT was far worse than BT.

07-05-2009, 07:34 PM	#4 (permalink)
KrisyaKeno Senior Member Join Date: Dec 2008 Posts: 350	Sky, Virgin Media and Vodfone are also in the list. Seems like lots of telecoms are on it

07-06-2009, 04:25 AM	#5 (permalink)
eMo Senior Member Join Date: Nov 2008 Posts: 401	Others on the list are HSBC, AOL, Barclays, O2 and HMRC.

07-06-2009, 08:49 AM	#6 (permalink)
rosaasor Senior Member Join Date: Nov 2008 Posts: 402	Am surprised HSBC is on the list, I've had great experience with them. But then again, I've only called them to activate a pre-approved card.

07-06-2009, 08:49 AM	#7 (permalink)
rosaasor Senior Member Join Date: Nov 2008 Posts: 402	To be fair to the companies on the list, people are turned off by the automated systems which makes it take longer to get a live person on the phone.

07-06-2009, 09:55 AM	#8 (permalink)
NuRsInGaIde Senior Member Join Date: Dec 2008 Posts: 298	Well, but the next big pet peeve was to have to be passed around and repeat yourself so many times. this is something that most companies can remedy just by training their staff well enough to know all aspects of business or to know where to forward a call

07-06-2009, 10:10 AM	#9 (permalink)
Topher Senior Member Join Date: Dec 2008 Posts: 375	The study also found that English proficiency is a must for call centers and courtesy should be observed. Customers need to talk to somebody who can understand them and who they can understand.

07-06-2009, 12:17 PM	#10 (permalink)
PedroChatter Senior Member Join Date: Jan 2009 Posts: 295	BT is far worse because not only do they have rude staff, but you also have to wait so long before your call gets answered, if at all!